Frequently Asked Questions

Booking takes about a minute and there is no app to download. Just message us on WhatsApp in Arabic or English through our WhatsApp booking link, send your address and preferred pickup time, and we will confirm right away. A driver comes to collect your bag at the slot you choose.

You tell us when to come, we collect your laundry from your door, clean it in our facility, and bring it back fresh. You do not need to sort or prepare anything in advance. We handle everything from collection to folded, pressed delivery back to your home or office.

Standard turnaround is 24 hours from pickup to delivery. If you book before 10 AM we can often return your order the same day. Bulky items such as carpets, curtains, and heavy bedding take 48 to 72 hours.

Yes. Orders collected before 10 AM can usually be delivered back the same day. Regular items follow the 24-hour standard, while bulky pieces like carpets and curtains need 48 to 72 hours.

Wash and fold is priced by bag size. A 6kg bag is KWD 5 and a 12kg bag is KWD 10, with anything above charged at KWD 0.900 per extra kilogram. We weigh your bag at collection so you always know the price up front.

Dry cleaning starts from KWD 0.500 per item and pressing starts from KWD 0.300 per item, depending on the garment. Traditional wear has fixed rates, such as KWD 1.000 for a dishdasha and KWD 1.250 for an abaya. Final pricing depends on the fabric and item type.

Carpets and rugs are cleaned at KWD 1.200 to 3.000 per square meter depending on material and condition. Shoe care starts from KWD 5.500 and bag care starts from KWD 8.250. A wedding gown starts from KWD 20.750 given the detailed handwork involved.

There is no minimum item count, so you can send as little or as much as you like. Pickup and delivery are free on orders of KWD 3 and above. Orders below KWD 3 carry a small KWD 1 delivery surcharge.

Yes, collection and delivery are completely free on any order of KWD 3 or more. Only very small orders under KWD 3 include a KWD 1 surcharge to cover the trip. There is no minimum number of items required to book.

You can pay with KNET, Visa or Mastercard, Apple Pay, and Google Pay. Cash on delivery is also available if you prefer to pay the driver directly. Choose whatever is easiest for you at checkout or on delivery.

We serve all six governorates: Kuwait City, Hawalli, Farwaniya, Ahmadi, Jahra, and Mubarak Al-Kabeer. Popular neighborhoods like Salmiya, Jabriya, Fahaheel, Mangaf, and Mishref are all covered. If you are anywhere in Kuwait, message us and we will confirm your slot.

Yes, Salmiya, Jabriya, Mishref, and the surrounding neighborhoods are all within our regular delivery zones. We also cover Fahaheel, Mangaf, and the wider Ahmadi area. Just share your address on WhatsApp and we will schedule a pickup.

We offer wash and fold, dry cleaning, and pressing, plus specialist care for dishdasha, abaya, and bisht. We also handle bed and bath linens, shoe care, bag care, carpets and curtains, alterations, and wedding dresses. Whatever the item, we have a dedicated process for it.

Yes, traditional garments are one of our specialties. A dishdasha is cleaned and pressed from KWD 1.000 and an abaya from KWD 2.100, both finished to look crisp and sharp. A bisht is handled with expert care to protect its embroidery and detailing.

Yes, delicate materials such as silk, chiffon, lace, and embellished traditional wear are handled with gentle cycles or dry cleaning as appropriate. We adjust temperature, detergent, and finishing to protect the fabric. Fragile pieces are inspected individually before processing.

Yes, we pre-treat and inspect every stain before cleaning to choose the right method for the fabric. From food and oil to ink and collar marks, we target each stain safely without damaging the material. Let us know about any specific stain when you book so we can prioritize it.

No, you can put everything in one bag and leave the rest to us. Our team sorts your items by color, fabric type, and care requirements before washing. This keeps whites bright, colors safe, and delicates protected.

Yes, we clean bedding, towels, carpets, rugs, and curtains. Carpets and rugs are priced from KWD 1.200 to 3.000 per square meter based on size and material. These bulky items typically take 48 to 72 hours to return.

Yes, we clean and restore shoes and handbags with dedicated treatments for leather, suede, and fabric. Shoe care starts from KWD 5.500 and bag care starts from KWD 8.250. Each item is cleaned and conditioned by hand to protect its finish.

Yes, we handle alterations such as hemming, taking in, letting out, and minor repairs. Just point out what you need when you book, or note it on WhatsApp. Our tailoring team will review the garment and confirm the details.

Yes, wedding gowns receive specialist cleaning and finishing starting from KWD 20.750. Given the delicate fabrics, beadwork, and layering, these take extra time and careful hand attention. We recommend booking a few days ahead so we can do it properly.

Yes, we keep you updated on your order status and you can reschedule a pickup or delivery easily. Just message us on WhatsApp and let us know your new preferred time. We will adjust the slot to fit your day.

You can change or cancel any booking by messaging us on WhatsApp before the driver is dispatched. There is no cancellation fee for reasonable notice. We will confirm the change right away so you are never left guessing.

Every item is tracked through our process to keep it with the right order. In the rare event something is lost or damaged, we investigate and provide fair compensation in line with our policy. Just reach out on WhatsApp and our team will resolve it for you.

Yes, we support restaurants, hotels, clinics, offices, and other businesses with regular laundry needs. Corporate accounts get scheduled pickups, consolidated billing, and priority handling. Message us on WhatsApp to set up an account tailored to your volume.